Support Analyst (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key Job Functions/Responsibilities

Environment Management

• Leadership Work with Technology leads to ensure new environments delivered on time and fit for purpose with appropriate integration and control framework.

• Control Ensure environments are available during in-house and external testing. Be willing to question timescales and approach.

• Monitoring Monitor performance of environments and ensure monitoring in place to highlight issues.

• Improvement Ensure that environment delivery, control, and monitoring improve over time.

• Triaging Possess the ability to troubleshoot issues and co-ordinate with other teams to resolve.

Release Management

• Planning Produce and maintain environment and release plans.

• Reporting Produce complete, timely, and accurate release and environment status reports (Code lines, patches, environments, defects, enhancements, infra upgrades).

• Agile Have the ability to facilitate release management under an Agile framework.

Basic Skill Level Requirements

Education:

• University degree or college diploma in a related field, or equivalent work experience

Experience:

• 1 to 5 years’ experience in release management/technical analyst roles

Skills and Tools:

• Working knowledge in SQL (must-have) – Oracle/Sybase

• Working knowledge in MQ

• Experience with Monitoring tools - Geneos, AWS, Splunk, and Datadog

• Basic understanding of firewalls and networks

• Understanding of Incident and Change Management, ITIL Framework is highly desirable.

• Knowledge in Release Management, Change Management, and ITSM

• Knowledge in Jira, Confluence

• Previous experience of working in Corporate Actions/Trade Settlement product is advantageous.

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.