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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
About Fiix
Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers achieve better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. Creating positive social impact is baked into our company DNA; as one of Canada's Best Workplaces' previous awardees, we're transforming an industry and doing it the right way.
You will report to the Director, Revenue Operations and work remote from anywhere in Canada.
Responsibilities - What You'll Do:
You will maintain Salesforce, CPQ, integrations, and managed packages such as Lean Data and DocuSign
You will be the first contact to troubleshoot and resolve Salesforce issues reported by users through a case system
You will manage deployments of changes to the production environment of Salesforce
You will stay up to date with Salesforce releases and implement changes
You will identify and flag data errors with relevant teams
You will help create UAT test cases, facilitate UAT sessions with team members, and document user feedback
You will collaborate with Architecture, Operations and Data teams on projects and the implementation of new applications
You will work with third-party vendors and developers on system customization, including needs analysis, testing and QA
You will help create end-user enablement documentation
You will review APEX and Flow errors as they arise, and coordinate their resolution
You will recommend new approaches to addressing process gaps
You will follow the Agile methodology to manage projects and work
The Essentials - You Will Have:
High School Diploma or GED
Ability to travel up to 10%
Legal authorization to work in Canada. We will not sponsor individuals for employment visas, now or in the future, for this job opening
The Preferred - You Might Have:
Post-secondary degree
6+ years years of experience with 3+ years in Salesforce administration
Salesforce Administrator Certification or equivalent experience
Fluent in Salesforce declarative workflow automation tools
Knowledge of Dataloader or Workbench
Experience with APEX programming language
Experience maintaining lead management systems
User-centric, empathetic approach to introducing systems change
What We Offer:
Health Insurance including Medical and Dental
Health Care Spending Account (HCSA – dependent on the plan chosen)
Employee Assistance Program (EAP)
Retirement plans
Paid Time off
Volunteering Time off
Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
Employer Paid DC Pension
Maternity and Parental Leave Top-Up
Fitness Reimbursement Program
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
This position is part of a job family. Experience will be the determining factor. This is a summary of the position's responsibilities and does not reflect the entire scope of work expectations. Actual pay will be based on factors such as skills, knowledge, education, and experience.
We are an Equal Opportunity Employer including disability and veterans.
If you are someone with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.
