The Client Service Analyst provides end-to-end case management support for merchants, maintaining communication and resolving inquiries while collaborating with various teams.

Responsible for providing excellent customer service via phone, email, and chat, assisting clients with inquiries regarding orders, billing, and system setup, while ensuring client satisfaction and help maintain the company reputation.

The Client Service Manager at Visa manages relationships with key clients, improving service delivery, ensuring client satisfaction, and leading service excellence initiatives.